Default User Roles

Roles specify the permissions (or privileges) a user has to various dashboard views and functions. All users have access to devices registered to their account. The OEM roles and tasks users can perform are outlined below:

NOTE

OEM Admin in the Field Service can only create users with roles in the Field Service. Those users cannot access the Developer Service. In the same way, the OEM Admin can create users in the Developer Service (who do not have access for the Field Service). If a user needs access to both the Developer and Field Service, the OEM Admin in each service must create that user.

 

End User
  • Access to all user-registered devices
  • Create, edit, or delete their registered devices only (devices the end user owns)
OEM Admin
  • Manage users and privileges (create, edit, delete)
  • Access all public and OEM scope templates
  • Only an admin can perform Host OTAs
  • Access to all OEM devices
OEM Developer
  • Access to all public and OEM scope templates
  • Read and write access to devices
OEM Module
OEM Manufacturer
  • Access to Devices page and Factory Actions
  • Access to all Factory jobs
  • Upload provision file

OEM Partner

(Not Recommended)

  • Create, update, or delete their devices only
  • A dealer can only access information on serviced devices tagged with the dealer label

OEM Software

OEM Manufacturer

  • Access to Devices page and Factory Actions
  • Reserve DSNs
  • Upload the provision file
OEM Staff
  • View all users and devices, but cannot make changes, read-only access
  • Access all public and OEM scope templates
OEM Support Engineer
  • Edit end-user email
  • Resend confirmation instructions
  • Unregister a device
  • Reboot devices
  • Update the device timezone
  • OEM staff access
OEM Support Manager
  • OTA (single push, create groups/job)
  • Delete commands
  • Custom Role 1 access

 

 

 

See also: Access the Ayla Customer Dashboard, Create OEM User, User Roles for Factory Actions

 

 

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